GhostBed Terms and Conditions

Terms & Conditions Policy: Effective July 29, 2024

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

By browsing our site, you give consent of acceptance of our terms and conditions.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Legal Notice

All notices from Nature's Sleep LLC & GhostBed Inc to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Nature's Sleep LLC & GhostBed Inc shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

GhostBed® Canada - 1771 Robson Street -1113, Vancouver, British Columbia, Canada

Delivery shall be deemed to have been made by You to Nature's Sleep LLC & GhostBed Inc five (5) days after the date sent.

Copyright

All content appearing on this Web site is the property of:

GhostBed® Canada - 1771 Robson Street -1113, Vancouver, British Columbia, Canada

Copyright © 2024 GhostBed. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2024 GhostBed LLC. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Nature's Sleep LLC & GhostBed Inc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Nature's Sleep LLC & GhostBed Inc or any third party, except as expressly granted herein.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Nature's Sleep LLC & GhostBed Inc and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Nature's Sleep LLC & GhostBed Inc believes that customer conduct violates applicable law or is harmful to the interests of Nature's Sleep LLC & GhostBed Inc and its subsidiaries.

Mobile Terms of Service

GhostBed (CA)

Last updated: Sept. 23, 2022

The GhostBed (CA) mobile message service (the "Service") is operated by GhostBed (CA) ("GhostBed (CA)", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to GhostBed (CA)'s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of GhostBed (CA) through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with GhostBed (CA). Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command stop to (833) 933-0199 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other GhostBed (CA) mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text help to (833) 933-0199 or email us.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any stop or help requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Shipping & Delivery

At this time, Nature's Sleep LLC & GhostBed Inc ships merchandise to locations within the United States and Canada only. Orders shipping to Alaska and Hawaii will include a non-refundable $600 fee, and are not eligible for returns under the 101-Night Sleep Trial. Requests for delivery to U.S. territories (including Puerto Rico, Guam, and the US Virgin Islands), Mexico, or any other international locations must be made by email.

The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

All shipping times are estimates only and we make no guarantees.

There is no expedited shipping available.

No cancellations, address changes, size changes or product changes are permitted after an order has been placed. If an order/item is cancelled, stopped, refused, or returned, then a restocking fee plus return freight will be deducted from any refund. The restocking fee will vary depending on the item.

The sleep trial is a comfort sleep trial and only applies to the GhostBed mattress. It does NOT apply to errors in ordering, size issues, changes in circumstances, buyers remorse etc. Your account will be notated and your sleep trial will be voided if any non-returnable reason has been given.

Orders placed through any 3rd party vendor are subject to that vendor's return policy. All return requests must go through the vendor where the order was placed.

Note: GhostPillows must be returned at the customer's expense.

Due to our extremely quick shipping, we do NOT cancel or change orders after they have been placed. Please verify ALL information for accuracy prior to placing your order as it will be final. This includes changes of address.

Sales Tax

Final selling price includes all applicable state and local sales tax.

Warranties

The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products can be found at the warranty page here.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Nature's Sleep LLC & GhostBed Inc is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Nature's Sleep LLC & GhostBed Inc.

The inclusion of material on this server does not imply any endorsement by Nature's Sleep LLC & GhostBed Inc, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Nature's Sleep LLC & GhostBed Inc tries to ensure the integrity and the accuracy of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

The warranty is only valid if the product is purchased directly from GhostBed or an authorized dealer, by the original purchaser.

Industry Allowances

Due to the variations in equipment, machinery, manufacturing and materials, the mattress industry has a +/- 1" variance allowance in terms of measurement.

Return Policy – 101-Night Mattress Sleep Trial

Here at GhostBed, we guarantee your comfort. With our 101-Night Sleep Trial, you'll have more than 3 months to make sure you're getting the best sleep of your life on your new mattress. If you're not loving the comfort or feel of your mattress, you will be eligible for a return.

While most customers are in love their first night of sleeping on their new GhostBed, a new mattress can be a big change for your body. Similar to a new pair of shoes that you need to break in, the materials in your mattress will soften up with each night of sleep.

Mattress Trial Policy:

  • Day 1 of your 101-Night Sleep Trial begins on the day your order ships.
  • We require you to use the mattress for 30 nights before requesting a return.
  • The 101-Night Trial is applicable only to orders placed directly from GhostBed. Orders placed through any other third party vendor must be returned to that third party vendor. Please make your return request directly through them.
  • The Sleep Trial does not apply to errors in ordering, size issues or changes in circumstances. If a non-returnable reason is given, this will void your Sleep Trial.
  • GhostBed has the final right of refusal of the Sleep Trial. This includes anyone exhibiting offensive, inflammatory or abusive behavior.
  • Only one mattress is returnable per person and per household.
  • For U.S. customers, the Sleep Trial is available for orders shipped to the contiguous United States only.
  • After your 101-Night Sleep Trial, your GhostBed mattress cannot be returned.

If you're not loving the comfort or feel of your new mattress, simply fill out our return form and we will be in contact. Your like-new mattress is a great candidate for donation, so we may ask for your help in finding a church or non-profit in your area to keep it local (and out of the landfill!). Depending on your area, we may be able to help with this.

In order to issue a refund, your donation receipt must be sent to us and must be received no later than 30 days after your 101-Night Sleep Trial has expired. It is the responsibility of the customer to forward the donation receipt to us.

Your return will be calculated with the following policies:

  • Promotions and/or discounts will result in an adjusted refund amount.
  • Non-refundable items in your order, as well as recycling fees, extended warranties and/or White Glove add-on won’t apply to your refund.
  • If you’re returning the GhostBed Massage Mattress, we’ll send you instructions and a prepaid FedEx label to send the cover and electronics back to us. This is required in order to process your return. All parts must be returned in sanitary and working condition.

Return Policy – 101-Night Pillow Sleep Trial

GhostPillows are also eligible for the 101-Night Sleep Trial, with the same policies in place. Pillows must be returned to GhostBed, at your expense.

Return Policy – GhostBed Massage Topper

Massage Toppers come with a 30-day return window. Massage Toppers in good condition may be returned for a full refund, provided they are postmarked within 30 days of the shipping date. You are responsible for all return shipping fees. All components (topper, control box, remote, removable cover, travel bag and all power cords) must be returned. GhostBed reserves the right to deny the return based on the topper’s condition. Only one Massage Topper is returnable per person and per household.

Return Policy – GhostBed Massaging Neck Pillow

The GhostBed Massaging Neck Pillow comes with a 30-day return window. Neck pillows in good condition may be returned for a full refund, provided they are postmarked within 30 days of the shipping date. You are responsible for all return shipping fees. All components (neck pillow with cover, travel bag and charging cord) must be returned. GhostBed reserves the right to deny the return based on the topper’s condition. Only one Massaging Neck Pillow is returnable per person and per household.

Other Return Policies

All other products are considered “final sale” and are non-refundable. Any final sale item that is refused, returned or canceled will incur a restocking fee and return freight charges.

No address changes, size changes, product changes or cancellations may occur after an order is placed.

Referrals

Referral commissions will be paid after the customer has successfully kept the mattress past the 101 day mark and it is an otherwise uncontested transaction. Only applicable to orders containing a mattress.

Referrals are only valid for orders following the proper procedures.

Promotions

Only one promotional code is allowed per order.

Promotions that include "Free Pillow(s)" or other free items are available for a limited amount of time and are on a first-come basis while supply lasts. Unfortunately, once we are out of stock we are not able to ship the promotional item.

We do not guarantee which free pillow will be received in any free pillow promotion. The free pillow received may vary from the pillow listed on the original order.

Promotions that include multiple products are considered to be one sale. If a mattress within the promotion is returned/donated, the other products must be returned to GhostBed at the customer's expense. If all items are not returned to GhostBed, customer will be charged full price for those items and the value will be deducted from any refund that may be due. All promotional discounts will be applied toward the mattress, including bundle discounts.

Promotional discounts and coupons are not applicable to accessory products, including T-Shirts, Headboard Brackets, Adjustable Base Legs and Replacement Remotes.

Online Voucher Programs

All voucher coupons sales are final and cannot be combined with any other coupon or voucher.

Bitcoin

All orders fully paid by Bitcoin are final and cannot be returned for Bitcoin or hard currency. All returns will be made in the form of store credit and must still follow our return policy.

Restocking Fee

If you must cancel or return your order, you will need to contact FedEx with your tracking number and refuse shipment. This can only be done prior to delivery.

Once we receive the product back to our warehouse in perfect and unused condition, your refund will be issued with return freight charges and restocking fees (15% of entire order) deducted. Freight charge fees will vary based on the product. Once a cancellation has been requested, the customer’s order will be noted that the 101-Night Sleep Trial has been voided.

It is up to GhostBed's sole discretion to determine if the item is unused, unopened and in perfect resalable condition. Shipping the item back to GhostBed is a risk assumed by the customer, not GhostBed. If we deem the item has been opened or used, there will be no refund issued and the product will not be shipped back to the customer.

Recycling Fee

The states of California, Connecticut and Rhode Island require mattress recycling fees to be collected and sent directly to the state government to help support their mattress recycling programs. mattressrecyclingcouncil.org. Recycling fees are not refundable.

Store Hours

Customer service is available as defined on the contact page of this Web site.

Miscellaneous

Void Where Prohibited: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Nature's Sleep LLC & GhostBed Inc and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

Governing Law: Both parties agree that in the event of litigation, such litigation shall be brought in the courts of the State of Florida, County of Broward, or, if it has or can acquire jurisdiction, in the United States District Court for the Southern District of Florida, and each of the parties irrevocably consents to the jurisdiction of such courts (and of the appropriate appellate courts) in any such action, suit or proceeding and irrevocably waives any objection to venue laid therein. Both parties expressly waive a trial by jury.

Miscellaneous: The Terms and Conditions constitute the entire agreement between you and Nature's Sleep LLC & GhostBed Inc with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Nature's Sleep LLC & GhostBed Inc with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Nature's Sleep LLC & GhostBed Inc. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.